

Be sure your pictures are legible before sending them. If you're trying to get this information to your CAS support technician, and you just want to take pictures of the information, we suggest using the Command Prompt instructions. The remote querier can be the router, a switch or a machine on the remote network. Then you need to view the ARP cache of that remote querier. Note: this file contains a lot of information to sift through. You just need access to a device on the remote network that can issue an ARP query for the remote machine whose MAC address you want to find. The "*" will actually be your computer name such as: CAS-123456

If you're trying to get this information to your CAS support technician, we suggest using PowerShell as shown in the Provide to IT Technician section. Note:this may be a lot of information to sift through. Your MAC Addresses will be labeled Physical Address, one for each ethernet adapter.Next enter enable mode on the switch by typing enable. Your IP Addresses will be labeled IPv4 Address, one for each ethernet adapter. On the layer 2 device (switch) enter the username and password if needed.For example, obtain the MAC address of the. A Command Prompt window will open and your computer's NIC information will be displayed. Run the display arp include ip-address command to obtain the MAC address of the device based on the IP address.Type the following in the Open field: cmd /k ipconfig.Press: Windows + R to open the Run WindowĪlternatively, Click: Start Menu then Click: Run.
